FAQ

We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be displayed at checkout. For more details, refer to our Shipping Policy.

Region & Estimated Shipping Time:

• USA: 7-12 business days
• Europe: 6-10 business days
• Canada: 8-14 business days
• Australia: 8-12 business days

Note: During holiday seasons, production and shipping times may be slightly delayed.

Design Approval: Within 24 hours of your order, we will email you a design proof for your approval.

Production Time: After design approval, production will take 1-3 business days. Once completed, your order will be shipped out promptly.

Estimated delivery time = Production time (1-3 business days) + Shipping time (depends on the shipping method you choose). Actual delivery may vary based on logistics provider operations.

Tracking Information: After your order is shipped, we will email you a tracking number and carrier details.

Tracking Issues: If your tracking information isn't updated, please contact customer support for assistance.

We accept secure payment methods including:

• Credit Cards (Visa, MasterCard, Amex)
• PayPal
• Apple Pay
• Google Pay

Payment methods are shown at checkout.

Yes, we use advanced SSL encryption to protect your data. Your payment information is completely secure.

No hidden fees. All fees including shipping and taxes are clearly displayed at checkout. Any additional charges are communicated before processing.

Once payment is processed, you will receive a confirmation email with your order number, payment details, and estimated shipping date. If not received, check spam folder or contact support.

Yes. After confirming your design, proof will be sent within 24 hours. Production begins only after your approval.

Before design confirmation: Contact support@giftyourways.com within 24 hours for free revisions.

After production starts: Changes may not be possible. Additional fees may apply.

Contact us within 24 hours at support@giftyourways.com.

Send your file to support@giftyourways.com. JPG/PNG recommended. We will review and notify you of any issues.

Before shipping: Update address before dispatch. Provide phone for smooth delivery.

Multiple addresses: Not supported. Place separate orders for different locations.

Check your order confirmation. If items are missing, contact us with order number, missing items, and photos.

Verify order details. If it’s our mistake, we will provide a free replacement. Contact with order number and photos.

Contact us with proof. Refund or replacement provided without return. See Returns & Exchanges Policy.

We offer a 90-day quality guarantee. Compensation or replacement provided based on situation.

Refunds processed within 24 hours. Allow 3-5 business days for funds to appear.

Yes, refunds go back to the original payment method.

Generally not accepted, except special cases. Non-customized products can be returned. Contact support for assistance.

• Email: support@giftyourways.com
• Business Hours: Mon-Fri 9 AM - 6 PM (ET), Sat-Sun Limited support
• Response within 24 hours. Mark subject as "URGENT" for urgent inquiries.