Refund Policy

Thank you for choosing giftyourways!

This Return and Refund Policy explains how returns and refunds are handled for purchases made on our website. Please double-check all customization details before placing your order. If anything is unclear, contact us before completing your purchase.

---

90-Day Return Policy

We provide a 90-day quality guarantee to ensure your product meets our standards for reasonable use.

Quality Guarantee

• Guarantee begins on the day your product is delivered.

• Every product is inspected for quality and functionality before packaging and shipping.

• Please read the product details carefully and make sure your order information is correct before checkout.

---

Return & Exchange Policy

Because our products are custom-made, we generally do not accept returns or exchanges except in the situations below. If you encounter special circumstances, contact us and we will assist.

We Accept Returns or Exchanges In These Cases:

1. Production Errors

If the product does not match the customization details you provided:

• Contact us immediately

• Provide order number + photo of the item

• We will remake for free or provide a refund

2. Shipping Damage

If the item is damaged during shipping:

• Send clear photos immediately

• Customer service will arrange a replacement or compensation

3. Quality Issues

If the product has a defect:

• Submit proof (photos or videos)

• You do not need to return the item

• We will issue a refund or replacement

4. Wrong Quantity

If the number of received items is incorrect:

• Contact us immediately

• We will ship missing items

5. Other Special Cases

If you are not satisfied with your product for any other reason:

• Contact us

• Our team will help find a solution

---

Return Conditions

To qualify for a return:

• Item must be unused

• Item must be in original packaging

• No personal damage

• Non-quality return shipping costs are the customer’s responsibility

For safe return, please use strong packaging and provide return tracking information.

---

Defective / Damaged Item Claims

Check your order immediately upon arrival.
If the item is defective, damaged, or incorrect:

• Contact us within 48 hours

• We will handle the issue promptly

---

How to Request a Return

Submit through either method:

• Email: support@giftyourways.com

• Online form

Your request should include:

• Photos or videos clearly showing the issue

• A description of the problem

---

How We Process Returns

• We process return or exchange requests within 48 hours

• Defective or damaged items do not need to be returned (photo/video proof required)

• Refunds for returned orders are issued within 1–2 business days after receiving the returned package

---

Refund Policy

Refund Conditions

If the return meets the requirements:

• Refund will be processed within 1–2 business days

• Funds will return to the original payment method

• Arrival time depends on bank/payment provider (3–5 business days)

Shipping Costs

• Non-quality return shipping is paid by the customer

• For quality problems, return shipping is covered by us

Non-Refundable Situations

Refunds will not be issued if:

• The product cannot be used due to customer error (incorrect personalization details)

• The item has been used or damaged by the customer

---

Other Information

Policy Updates

We may update the policy to improve service.
Changes will be posted on this page and may also appear as announcements.

Holiday Processing

During holidays, return and refund processing may be delayed.
Updates will be provided via website notifications or email.

---

Contact Us

Email: support@giftyourways.com
Business Hours:

• Monday – Friday: 9 AM – 6 PM (ET)

• Saturday – Sunday: Limited support

We respond within 24 hours.

For urgent questions:
Add “URGENT” to your email subject line for priority handling.